Archbuild respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Archbuild collects, uses, stores and protects personal information when you visit our website, submit an enquiry, contact us, or engage with our services.

​In this policy, “Archbuild”, “we”, “us” and “our” refers to Mova Group Pty Ltd trading as Archbuild.

1. Personal information we collect

We may collect personal information when you contact us, complete an enquiry form, request a consultation, subscribe to updates, or communicate with us by phone, email, website form or social media.

The personal information we may collect includes:

• your name

• phone number

• email address

• suburb or project location

• project address, if provided

• details about your proposed project

• budget range, timeframe and service requirements

• information you include in messages, forms, emails or documents

• website usage information collected through analytics and cookies

We only collect information that is reasonably necessary for our business activities and for responding to your enquiry or providing our services.

2. How we collect personal information

We may collect personal information directly from you when you:

• submit a form on our website

• contact us by phone or email

• request feasibility, design, building or project advice

• provide drawings, documents, photos or project details

• interact with our website, advertising, Google Business Profile, Instagram or other online platforms

We may also collect limited information through website analytics tools, cookies and similar technologies. This may include information about how visitors use our website, such as pages visited, time spent on the site, device type and general location data.

3. How we use your personal information

We may use your personal information to:

• respond to your enquiry

• contact you about your project

• assess whether our services may be suitable for your needs

• provide feasibility, architectural design, building or project-related advice

• prepare proposals, estimates or service information

• manage client relationships and project communication

• improve our website, services and customer experience

• comply with legal, regulatory, insurance or contractual obligations

• send relevant updates or marketing communications, where permitted

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

4. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• employees, contractors or consultants assisting with your enquiry or project

• architects, engineers, certifiers, town planners, surveyors or other project consultants

• subcontractors, suppliers or service providers

• professional advisers such as accountants, lawyers or insurers

• website, hosting, CRM, email, analytics or IT service providers

• government authorities, councils, regulators or other bodies where required by law or for project purposes

We only disclose information where it is reasonably required for the purpose of providing our services, responding to your enquiry, managing a project, operating our business or complying with legal obligations.

5. Website, cookies and analytics

Our website may use cookies, analytics tools and similar technologies to understand how visitors use the site and to improve website performance and user experience.

Cookies may collect information such as browser type, device type, pages viewed, approximate location and website interaction data.

You can usually adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

6. Third-party websites and platforms

Our website may contain links to third-party websites or platforms, including Google Reviews, Instagram, award websites, consultants or other external resources.

We are not responsible for the privacy practices, content or security of external websites. You should review the privacy policies of those third-party websites before providing personal information to them.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in secure business records. We may use website platforms, email systems, cloud storage, project management tools and other business systems to manage information.

While we take reasonable steps to protect personal information, no online transmission or electronic storage method can be guaranteed to be completely secure.

8. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing client relationships, maintaining business records, complying with legal obligations, resolving disputes and supporting insurance or project records.

When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it where appropriate.

9. Accessing or correcting your personal information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to an access or correction request.

10. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is Australia’s national privacy regulator and provides information about privacy rights and complaints. 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or privacy practices.

The updated version will be published on this page with the latest update date.

12. Contact us

For privacy questions, access requests, correction requests or complaints, please contact:

Archbuild
Email: info@archbuild.com.au
Phone: 1300 950 601